We guarantee 100% happy transition, If you are not happy about our product, simply return to our warehouse in 2 weeks to get full refund, you must keep all items in original packing and no damaged condition. For mattress, you must keep the plastic in original condition. For all delivered items, please contact us first and them return to our warehouse, you can arrange your own delivery to return or we will arrange pickup from your address again, however you are responsible for both way postage. You may return most new, unopened items within 2 weeks of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).